Job Description:
Brooksource is seeking an experienced and detail-oriented Lead Data Center Technician to join our team in Kent, WA. In this hands-on role, you'll be responsible for maintaining, deploying, and decommissioning hardware in a high-availability data center environment. The ideal candidate will have at least 3 years of experience in data center operations, strong customer service skills, and the ability to handle on-call responsibilities as needed.
Key Responsibilities:
- Data Center Operations: Provide operational support for the day-to-day running of the data center, including hardware installations, deployments, cabling, and decommissioning.
- Ticket Management: Complete assigned tickets efficiently and accurately. This includes troubleshooting and resolving issues, logging incidents, and documenting solutions.
- Customer Service Excellence: Maintain professional and effective communication with clients and team members, ensuring customer needs and expectations are met in a timely manner.
- Deployment & Decommissioning: Assist in the deployment of new hardware, including servers and storage devices, as well as the decommissioning of outdated equipment.
- Cabling: Manage and assist with the proper cabling of data center hardware, ensuring all connections are secure and well-organized.
- Collaboration & Meetings: Actively participate in team meetings, providing updates on work status, identifying potential improvements, and collaborating with other technicians and stakeholders.
- On-Call Support: Be available for on-call support after regular business hours to address urgent issues, outages, or escalations as needed.
Qualifications:
- At least 3 years of experience in a data center or IT infrastructure environment.
- Proven ability to manage and resolve technical issues efficiently.
- Strong customer service skills with a focus on professional communication and problem-solving.
- Familiarity with server hardware, storage systems, and network cabling.
- Ability to work independently and take ownership of tasks while also being a collaborative team member.
- Detail-oriented with excellent organizational and documentation skills.
- Ability to work in a fast-paced environment, handling multiple priorities and maintaining high-quality standards.
- Availability to be on-call as part of the team rotation.
Preferred Skills:
- Experience with hardware deployment, including rack & stack, cabling, and troubleshooting.
- Knowledge of server and storage systems.
- Prior experience with decommissioning equipment and systems.
- Strong troubleshooting skills and an understanding of data center best practices.
- Previous work experience as a lead or supervisor in the industry
Physical Requirements:
- Ability to lift and move equipment (up to 50 lbs) as needed.
- Ability to work on your feet for extended periods.
